Privacy Notice | Nextway Ltd

1. Who we are

We are Nextway Ltd, a UK courier and logistics provider. Our registered office is 47 Westgate Street, Cardiff, Wales, CF10 1TL. We act as the data controller for personal information collected through this website and our services. You can contact us at info@nextwayltd.co.uk or 07423 762440.

2. Information we collect

When you use our website or book a service, we may collect:

Identity and contact details such as your name, company name, email address and phone number.
Delivery details such as collection and delivery postcodes, addresses, dates, times and goods description.
Correspondence you send us by email, web form or WhatsApp.
Technical data such as IP address, browser type, device information and approximate location collected through standard server logs.
Usage data including pages viewed and interactions, collected via privacy-respecting analytics where enabled.

3. How we use your information

We use personal data to:

Respond to enquiries, prepare quotes and arrange bookings.
Provide, manage and improve our courier, transport and logistics services.
Communicate with you about your jobs, including status updates and proof of delivery.
Maintain records for accounting, tax and other legal obligations.
Protect our website and services against fraud and misuse.
Where you have agreed, send service updates or relevant business communications.

4. Lawful bases

We rely on the following lawful bases under the UK GDPR and the Data Protection Act 2018:

Contract, to take steps at your request before entering into a contract and to perform the contract for the services you have requested.
Legitimate interests, to run, protect and grow our business, including responding to enquiries and improving our services.
Legal obligation, to comply with our regulatory, tax and accounting duties.
Consent, where you have agreed to be contacted, for example by ticking the consent box on a form.

5. Sharing your information

We do not sell your personal data. We may share it with:

Drivers and subcontractors who help carry out a delivery on our behalf.
Service providers such as email/SMTP, hosting and website analytics, who act under written instructions.
Professional advisers such as accountants, auditors and insurers.
Regulators, law enforcement or other authorities where required by law.

6. International transfers

Some of our service providers may be located outside the UK. Where personal data is transferred overseas, we ensure appropriate safeguards are in place, such as adequacy decisions or the UK International Data Transfer Addendum to the EU Standard Contractual Clauses.

7. How long we keep your data

We retain personal data only for as long as we need it for the purposes we collected it, to meet legal obligations (for example, tax records are kept for at least six years), and to defend or establish legal claims. When data is no longer required, we delete or anonymise it.

8. Your rights

Under the UK GDPR you have the right to:

Access the personal data we hold about you.
Have inaccurate data corrected.
Ask us to delete data in certain circumstances.
Restrict or object to certain processing.
Request portability of data you provided to us.
Withdraw consent at any time where processing relies on consent.
Complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

To exercise any of these rights, please email info@nextwayltd.co.uk.

9. Cookies and analytics

Our website uses a small number of strictly necessary cookies to function correctly. Where we enable analytics, we do so in a privacy-respecting way to understand aggregate site usage. You can control cookies through your browser settings.

10. Security

We use appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls, and trusted infrastructure providers. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with the date it was last updated.

12. Contact

If you have any questions about this Privacy Policy or how we use your personal data, please contact us at info@nextwayltd.co.uk or write to us at 47 Westgate Street, Cardiff, Wales, CF10 1TL.