1. About us
Nextway Ltd is a UK company providing courier, dedicated van, scheduled and ad-hoc transport services across the United Kingdom. Our registered office is at 47 Westgate Street, Cardiff, Wales, CF10 1TL. References in these Terms to “we”, “us” and “our” mean Nextway Ltd.
2. Use of our website
You may use this website for lawful purposes only. You agree not to:
- Use the website in any way that breaches applicable law or regulation.
- Send unsolicited commercial communications via the website.
- Attempt to gain unauthorised access to the website, server or any connected systems.
- Submit false or misleading information through our forms.
3. Quotations and bookings
Quotes provided through our website, email or phone are based on the information you supply. A quote is an offer to provide the service at the stated price and is valid for the period stated in the quote (or, if no period is stated, for seven days). A binding contract is formed when we confirm your booking in writing (including by email).
If the details of the job change after booking (for example weight, distance, waiting time or access), we may revise the price to reflect the actual service provided.
4. Pricing and payment
Prices are quoted in pounds sterling and, unless stated otherwise, exclude VAT. Payment terms will be specified on the booking confirmation or invoice. Unless agreed otherwise in writing, invoices are payable within 7 days of the invoice date. We may charge interest on late payments at the statutory rate.
5. Your obligations
You agree to:
- Provide accurate collection and delivery details, including correct addresses, contacts and access information.
- Package goods appropriately for transport, ensuring they can withstand normal handling.
- Inform us in advance of any fragile, hazardous, perishable or unusually valuable items.
- Have someone present and ready at the collection and delivery points within the agreed window.
- Pay for our services in accordance with these Terms and the booking confirmation.
6. Items we will not carry
We do not carry, and you must not present for carriage, items such as:
- Illegal goods, controlled substances, weapons, firearms or ammunition.
- Cash, bullion, precious metals, jewellery above ordinary value, or negotiable instruments.
- Live animals, human remains, or perishable goods unless specifically agreed in writing.
- Hazardous goods (ADR class 1, 6.2 and 7) or anything else we reasonably consider unsafe.
If you present excluded items without disclosure, we may refuse or terminate the carriage and you will remain liable for any charges and any loss we suffer.
7. Delivery times
We will use reasonable efforts to collect and deliver within the agreed time windows. Delivery times are estimates and are not guaranteed unless we have expressly agreed a guaranteed time in writing. We are not liable for delays caused by events outside our reasonable control (see section 11).
8. Liability and insurance
Goods are carried in accordance with the Road Haulage Association (RHA) Conditions of Carriage 2020 (or the version current at the time of carriage). Our liability for loss, damage or mis-delivery is limited as set out in those conditions unless you have requested and we have agreed in writing to provide higher-value cover.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
9. Claims
Any claim for loss of, damage to, or delay in delivery of goods must be notified to us in writing within 7 days of delivery (or the expected delivery date if the goods are lost), with full particulars provided within 14 days. Claims notified after these periods may be rejected.
10. Cancellation
If you cancel a booking after we have dispatched a vehicle or driver, we may charge a reasonable cancellation fee to cover our costs. Cancellations should be notified to us as early as possible by phone or email.
11. Events outside our control
We are not liable for delay or failure to perform our obligations where this is caused by events beyond our reasonable control, including but not limited to severe weather, road closures, accidents, industrial action, network failures, vehicle breakdowns despite reasonable maintenance, or government restrictions.
12. Intellectual property
All content on this website, including text, images, logos and the Nextway UK brand, is owned by or licensed to Nextway Ltd and is protected by copyright, trade mark and other intellectual property laws. You may view and print pages for your own personal, non-commercial use but you may not copy, reproduce or republish the content without our written permission.
13. Privacy
We process personal data in accordance with our Privacy Policy. By using this website or our services, you acknowledge that you have read our Privacy Policy.
14. Changes to these Terms
We may revise these Terms from time to time. The version in force at the time you place a booking will apply to that booking. The current version is always available on this page.
15. Governing law
These Terms and any dispute or claim arising out of them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of these Terms.
16. Contact
Questions about these Terms can be sent to info@nextwayltd.co.uk or by post to 47 Westgate Street, Cardiff, Wales, CF10 1TL.
See also our Privacy Policy.